Welcome to FLUFFO
This Privacy Policy explains how we collect, use, process, store, protect, and delete your information when you use our platform at fluffo.kids.
Legal Identity
Brand Name: FLUFFO
Legal Business Name: PELDON
No./Flat No.: 22/138/A, Anakkayam, Malappuram District, Kerala – 676509, India.
Information We Collect
We collect personal details such as name, mobile number (WhatsApp OTP verified), email address, delivery address, billing address, and order details. Users may upload children's photographs for customization purposes.
⚠️ Important: You must upload images only with parental or legal guardian permission.
Children's Image Protection
Images are used solely for customization and printing. We do not sell, reuse, or publicly display uploaded images. All uploaded images are permanently deleted within 30 days after confirmed delivery.
AI Processing
Images are processed using AI tools to generate enhanced cartoon-style artwork. Customers must review and approve previews before payment.
Payments & Shipping
Payments: All payments are securely processed via Razorpay. We do not store card or UPI credentials.
Shipping: Orders are processed within 24 hours and shipped via Shiprocket. Delivery usually takes 3–5 working days depending on location.
Advanced Security Infrastructure
Our platform uses Amazon Web Services (AWS) cloud infrastructure with:
We implement industry-standard security practices to safeguard customer data.
Refund Policy
Customized products are non-returnable except in case of verified printing defects. Refund issues must be raised within 48 hours of delivery.
User Rights
You may request access, correction, or deletion of your data by contacting contact@fluffo.club.
Contact
Operational Queries: contact@fluffo.club | WhatsApp: +91 7902 316 315