Welcome to FLUFFO ("we", "our", "us"), accessible at https://fluffo.kids ("Website", "Platform").

FLUFFO is a customized kids' name slip design and printing platform operated under the legal business name PELDON, registered at:

By accessing or using this Website, you agree to be legally bound by these Terms & Conditions. If you do not agree, please discontinue use of the Platform immediately.

You must be at least 18 years old to:

• Create an account
• Upload images
• Place orders

By using this Platform, you confirm that you are legally competent to enter into binding contracts under Indian law.

FLUFFO provides:

• AI-enhanced image customization
• Cartoon-style artwork generation
• Personalized name slip printing
• Online order placement and delivery

We are not a photo storage, social media, or public content-sharing platform.

Users must register using WhatsApp OTP verification.

You are responsible for:

• Maintaining confidentiality of your login credentials
• Providing accurate and complete information
• Updating incorrect information

We are not liable for unauthorized access due to user negligence.

By uploading any child's image, you legally confirm that:

• You are the child's parent or legal guardian; OR
• You have explicit permission from the parent/legal guardian.

FLUFFO reserves the right to remove any content that violates this requirement.

Uploaded images are processed using AI technology to generate enhanced cartoon artwork.

Before payment, users are provided a preview to:

• Confirm image selection
• Confirm alignment and positioning
• Confirm spelling of child's name
• Confirm school details

FLUFFO is not responsible for errors approved in preview.

• All prices are listed in Indian Rupees (INR).
• Payments are processed securely via Razorpay.
• We do not store card details, UPI PINs, or banking credentials.
• Orders will be processed only after successful payment confirmation.

We may offer:

• Promotional discount coupons
• Affiliate partner coupons

Coupons may have:

• Expiry dates
• Usage limits
• Minimum order requirements

Misuse of coupon systems may result in cancellation of order or suspension of account.

• Orders are processed within 24 hours of payment confirmation.
• Shipping is managed through Shiprocket.
• Delivery may be fulfilled by Amazon Delivery or other courier partners based on location.
• Estimated delivery time: 3–5 working days (may vary due to logistics conditions).

FLUFFO is not responsible for courier delays beyond our control.

FLUFFO provides customized printing services.

Because products are personalized:

• Returns and refunds are accepted ONLY in case of verified printing defects.

Returns are NOT accepted for:

• Change of mind
• Image dissatisfaction after preview approval
• Alignment approved before payment
• Spelling errors confirmed during checkout

Refund requests must be raised within 48 hours of delivery with photographic proof via:

We implement industry-standard security practices including:

While we use best-in-class security measures, no online system can guarantee absolute security.

All website content including:

• Designs
• Branding
• Logos
• Layouts
• Platform structure

are the intellectual property of FLUFFO / PELDON.

Unauthorized copying, reproduction, or commercial use is prohibited.

FLUFFO shall not be liable for:

• Unauthorized image uploads by users
• Errors approved during preview
• Courier delays
• Indirect or consequential damages

Our liability shall not exceed the amount paid for the specific order in dispute.

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Upload unauthorized content
• Abuse the platform

These Terms are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Kerala, India.

We may update these Terms & Conditions at any time.

Continued use of the Website after updates constitutes acceptance of the revised Terms.

For support or legal queries: