Welcome to FLUFFO (fluffo.kids). This Shipping & Return Policy explains how orders are processed, shipped, delivered, and handled in case of returns or refunds.

FLUFFO is a customized kids' name slip printing platform operated under the legal business name PELDON, registered in Kerala, India.

1.1 Order Confirmation

Once you successfully complete payment through Razorpay, you will receive:

• Payment confirmation
• Order confirmation notification

Orders are processed only after successful payment verification.

1.2 Processing Time

All customized orders are processed within 24 hours of payment confirmation.

Processing includes:

Processing time does not include shipping time.

1.3 Order Modifications

FLUFFO is not responsible for spelling errors or alignment issues approved during preview.

2.1 Shipping Partner

We use Shiprocket as our logistics aggregator partner.

Delivery may be handled by:

Courier selection is automatically determined by Shiprocket based on delivery location and serviceability.

2.2 Delivery Timeline

Estimated delivery time:

• 3–5 working days after dispatch
• May vary based on location, courier delays, weather conditions, or unforeseen circumstances
• Remote or rural areas may experience slightly longer delivery times

2.3 Shipping Charges

• Shipping charges (if applicable) are displayed during checkout
• Promotional offers may include free shipping or discounted shipping
• Shipping fees, once paid, are non-refundable unless the return is due to our printing defect

2.4 Incorrect Address

2.5 Order Tracking

Once dispatched, you will receive tracking details.

Tracking updates are managed by courier partners and may take 24 hours to reflect in the system.

At the time of delivery:

• Please inspect the package for visible damage
• If package is visibly damaged, inform the delivery agent immediately and record evidence if possible

Once delivery is marked completed by the courier partner, responsibility transfers to the customer.

FLUFFO provides fully customized printed products.

Because each order is personalized:

Customers are required to carefully review the preview before confirming payment.

5.1 Eligible Refund Cases

Refunds will be issued only if:

• There is a verified printing defect; OR
• A wrong product was shipped; OR
• The order cannot be fulfilled due to internal production error

5.2 Non-Refundable Situations

Refunds will NOT be issued for:

• Approved customization errors
• Incorrect details entered by customer
• Delivery delays beyond our control
• Failure to accept delivery

Provide:

• Order ID
• Clear photos of the product
• Description of the issue

Contact Channels:

Requests made after 48 hours may not be accepted.

• Our team will review submitted photos
• If approved, we may issue replacement OR issue refund to original payment method

We reserve the right to reject return claims if:

• Photos are insufficient
• Issue does not qualify under printing defect criteria

If refund is approved:

• Refund will be processed to original payment method via Razorpay
• Refund processing time: 5–7 working days
• Bank processing time may vary

Shipping charges are refundable only if the return is due to our error.

In eligible cases, we may offer:

• Free replacement printing
• Priority re-dispatch

Replacement orders are processed within 24 hours of approval.

Because our service is personalized printing, confirmation at checkout is treated as final approval.

FLUFFO shall not be held responsible for delays or non-performance caused by:

• Natural disasters
• Government restrictions
• Transport strikes
• Pandemic situations
• Courier service interruptions

FLUFFO reserves the right to update this Shipping & Return Policy at any time.

Updates will be posted on this page with revised effective date.

Continued use of the platform constitutes acceptance of revised terms.

For shipping or return related queries: